Terms and Conditions
Availability
Places are subject to availability – this is regularly updated online and will show as ‘Call to Book’ or ‘Sold Out’ if there are changes to availability.
Booking Fees
If you would like to opt for our monthly payment option, a one-off £2 fee is applicable on all phone or online bookings.
Cancellation charges
- Cancellations of Kings Camps can be made online via your account or by calling our Membership Team.
- Within 14 days of booking, you can cancel your places with no charge (if camp starts within this time period, you must pay for the value of the service provided at the point of cancelling)
- Cancellations are subject to a 30% fee, the remainder is refunded to you by the original payment method, alternatively a full credit can be given for use in the future (see Credit Notes below).
- Cancellations made within 7 days prior to the start of camp can only be made by our Membership Team, please call 0114 2632160 to discuss your booking.
You can amend your dates prior to the start of camp free of charge (subject to availability – see Change your booking for more details)
Change your booking
We will change a booking like for like at any point (subject to availability). If your change incurs an additional fee – such as a different venue, this may incur a charge or refund/credit note. We will always advise you of the most cost effective way to amend your booking.
Child details
At the time of booking you agree to provide details for your child to ensure Kings Camps can provide the right level of support to ensure their wellbeing whilst in our care. Prior to camp, you’ll be expected to check those details and ensure they are accurate and up to date.
Childcare vouchers (inc. Government Tax Free scheme)
We accept childcare vouchers in England for full / part payment. Payment must be received by us four weeks prior to the start of camp. A deposit of £1 will be taken from a credit/debit card at the time of booking and the balance will be deferred to a specified date 4 weeks prior to the start of camp.
Any outstanding fees at the deadline date will be charged to the original payment card. Childcare Vouchers can be sent after the deadline date and reimbursed retrospectively.
Paying with Childcare Vouchers – Click here
Children from overseas
We welcome families from outside the UK. For a child’s safety and welfare we ask they have an understanding of the English language.
Circumstances Beyond Our Control (Force Majeure)
We reserve the right to cancel any Kings Camps place, at any time, and with any notice period, in the event of circumstances beyond our control preventing us from operating camp as we planned. This clause applies to the cancellation of any and all Kings Camps booking made.
In the event of the cancellation of a Kings Camps booking due to a circumstances beyond our control, we reserve the right to review and amend our refund policy.
Competitions
Any competition operated by Kings Camps and Kings Active Foundation will follow our standard competition T’s and C’s as stated below. There may also be additional terms and conditions which will be displayed for the specific competition.
- Entries to the competition close on the specified deadline date, there will be no late entries allowed.
- The prize will be clearly identified in the promotion
- The winner will be notified via email within 7 days of the closing date
- Competition prizes for Kings Camps are operated by Kings Camps and Kings Active Foundation, unless otherwise stated
- The competition can be pulled at any time if Kings Camps and Kings Active Foundation deem necessary
- All standard booking terms and conditions apply
Credit Notes
When a credit note is awarded, this is valid for 12 months (unless otherwise specified). You can use the credit towards any dates/season that fall before it expires.
If you have credit on account from a previous year and you no longer wish to use that, our standard cancellation policy will apply. This will not apply in locations if Kings Camps is no longer running, where there has been a change of venue, if we no longer offer a programme for your child’s age or if you have moved and there is no Kings Camps local to you.
Discounts and offers
Our Early Booking discount is applied on all bookings made before the end of February. Group and multi-week discounts are also available. Discounts cannot be used in conjunction with one another. Please note discounts cannot be added to a booking retrospectively, other than within the first 14 days of booking.
Discounts and discount codes cannot be applied to any place which has been subsidised by Kings Camps or partners.
New venue discounts: the discount at new venues will only be offered for the first year that we’re running in that location. If a venue is new this will be specified on the venue page.
Promotional offers: All standard booking terms and conditions apply. We will provide specific Ts and Cs via email, post online for promotional offers.
Donations
Where donations are collected at the end of the booking process via checkout, or through our Donations page, these are separated from all other income or revenues and are allocated specifically and only for our Supporting Families programme. Find our full donations policy here.
Donations will not be refunded. If a refund is requested for a donation that’s been made, the decision is purely at our discretion. This would need to be raised with Kings Camps Membership Manager in writing to info@kingscamps.org.
Exclusions
We reserve the right to exclude or refuse any person at any time prior to and during the camp if, in our opinion, that person is incompatible with the general well being of the camp.
To give the very best experience, we have a number of policies in place regarding the safety and welfare of the children in our care. View our policies >>>
Flexible Booking
Flexible booking is available on our Multi Active programme only. You must select a minimum of 3 days in a calendar week.
Flexible booking is not applicable to the Rookie Academy programme or any subsidised places.
Friends requests
We’re unable to guarantee friend requests as we must ensure we fulfil staff-child ratios. A request can be made prior to the start of camp for children of the same age.
Gift Vouchers
Gift vouchers can be purchased here. We offer £10, £25, £50, £100 and £250 denominations and the e-vouchers are emailed at the time of purchase.
Gift vouchers are valid for the time period specified.
Gift vouchers can be used towards a Kings Camps booking; if the total of the booking is less than the voucher amount – the remaining balance will be held on account as ‘credit’.
All gift voucher purchases are final and non-refundable. A full refund will be given if Kings Camps is no longer running, where there has been a change of venue, if we no longer offer a programme for your child’s age or if you have moved and there is no Kings Camps local to you.
A booking made with gift vouchers must be made over the phone by calling the Membership Team on 0114 2632160.
Refunds
Any refund given for a Kings Camps booking would be issued in line with our cancellation charges (as above).
If a refund is requested for a donation that’s been made, the decision is purely at our discretion. This would need to be raised with Kings Camps Membership Manager in writing to info@kingscamps.org.
On-Camp Policies
We ask for all families to read our on-camp policies and procedures. This enables parents and carers to understand our expectations and determine the suitability of Kings Camps for their child. Click here to read our on-camp policies and procedures.
Single Payment
The whole cost of the camp is taken by credit or debit card when booking by phone or via our website.
Staged Payments
We offer monthly payments if you are booking well in advance of the start of camp. If you wish us to debit your card over a few monthly instalments rather than in one lump sum, you can chose this at the time of booking. There is an additional £2 booking fee for this service where available. All payments must be completed by the start of camp. An initial payment of 30% of the total amount is taken to secure the booking.
Waiting lists
If the camp you require is fully booked, you can be placed on a waiting list and in the event of any cancellations we’ll notify you. Places will be available on a first come first served basis.